Service Options

ITEL NOW Mobile App

Historically, determining if a cabinet could be repaired required an on-site inspection and could add days to the claims process. In partnership with ITEL, we have simplified this experience and now provides an accurate repairability result and repair estimate within 30 minutes.

Benefits

  • Prequalifier feature- Now get an independent determination in under 1 minute and at no cost 
  • Submit the correct photos every time
  • Repairability assessment and full report within 30 minutes

How it works

  1. Follow the props to submit the correct photos
  2. Submit the claim for review
  3. Receive the reparability result and repair estimate within 30 minutes

Account setup: register.itelinc.com

Onsite Evaluation

Need a more hands-on approach? Our network of qualified craftsmen will go to the loss site and inspect the damage. You will receive a guaranteed repair estimate in 5-8 business days after the inspection date.

Benefits

  • Experienced Craftsmen and Craftswomen on-hand to answer any questions
  • Report returned in 5-8 business days after the inspection

How it works

    1. Adjuster submits claim
      1. Renovar attempts to make contact with insured within 24 hours
    2. Renovar assigns one of our vetted repair firms to the claim
      1. RF attempts to make contact with insured to schedule evaluation within 1-2 days
    3. Repair Firm takes photos and evaluate repairability 
    4. RF writes assessment and sends to Renovar for review
    5. Renovar sends final estimate to Adjuster

    Takes about 4 business days after evaluation

Photo Evaluation

A fast non-intrusive option to provide a guaranteed cabinet or furniture repair estimate. Submit a claim at Renovar.com, including quality photos that clearly show the damage as well as detailed information. Our in-house Technical Repair Analysts will review the photos and return the report in 24-36 business hours.

Benefits

  • Lower inspection cost
  • Quick claim cycle
  • 24 – 36 hours turnaround time

How it works

  1. Take Photos of all damaged furniture
  2. Visit our website www.renovar.com and “Submit a Claim”
    1. Upload photos
  3. Our experienced Technical Repair Analysts takes photos and evaluate repairability 
  4. Renovar sends final estimate to Adjuster
    1. Takes about 24-36 hours after claim is received

Virtual Inspection

The experts at Renovar are making the homeowner part of the inspection process. With the help of the homeowner, our Technical Repair Analysts can tell you if the cabinets or furniture can be repaired and will produce a repair report from an inspection conducted from a mobile device

Benefits

  • Keep claims moving forward
  • No on-site interaction necessary
  • Renovar Technical Repair Analyst will talk homeowner through the video/pictures needed
  • Covers every zip code
  • Receive a full, detailed estimate within 1 business day of inspection

How it works

  • Adjuster submits claim
    1. Renovar attempts to make contact with insured within 24 hours
  • Renovar Technical Repair Analyst schedules time with the homeowner
  • Homeowners invited to a pre-scheduled session. 
  • Technical Repair Analyst will send the Homeowner a text message with a link to follow. No download needed for a homeowner to join the session
  • Technical Repair Analyst guides the homeowner through recording damaged cabinets
  • Takes about 15-30 minutes